What is Emirates Dubai Connect?
Dubai Connect is a complimentary hotel service offered by Emirates for passengers that have a long layover between flights through Dubai International Airport (DXB).
It comes with many terms and conditions, but with some careful planning, it can be a great and efficient service to get through a long layover in Dubai comfortably and smoothly – offering you a hotel room AND meals.
Who Can Avail Dubai Connect?
Dubai Connect Services are available to passengers with a connecting stopover time of 8 to 26 hours. This applies to all cabin classes (First Class, Business, and Economy).
These terms were last updated on 11 October 2022
NB: Prior to COVID, Business & First Class passengers could avail this offer with only a 6-hour layover (Economy 8 hours). After COVID, this was changed to 10 hours. A further update was made to their program, applicable for bookings made on or after 11 October 2022.
The itinerary must be a single booking ticketed on one ticket. The ticket must be issued on an Emirates (176) document or a Qantas (081) document.
If you are looking at a layover of fewer than 8 hours, then we suggest you look up these handy guides instead:
- How to do a Dubai Stopover – a guide on what you can fit in for a short sightseeing tour
- Things to do in Dubai Airport – a layover guide for passengers remaining within DXB
- Best hotels near Dubai Airport for all budgets – you can still exit the airport and pay yourself for a nearby hotel, recommended if your layover is overnight between 4 to 10 hours.
Dubai Connect – Frequently Asked Questions
This complimentary service can be booked at the time you book your flights if going through a travel agency. (Note we are not a travel agency and cannot do this for you).
If you are self-booking through the Emirates website, after booking your flights, you can go into “manage my booking” with Emirates immediately and up to 24 hours before your flight. There is a quick form to fill in online that will tell you pretty much straight away if you’re eligible.
Emirates previously asked that passengers take care of their own visa requirements; however, with the re-introduced service from 1 December 2020, Emirates will now help passengers with their visa on arrival. You can read more about whether you are eligible for a visa on arrival or must obtain a transit visa here.
Note that many nationalities are eligible for visa on arrival for free, or you can apply for an Emirates-sponsored complimentary visa on arrival for a maximum stay of 24 hours. If your application is rejected by the UAE authorities, however, Emirates cannot offer you the Dubai Connect service.
All passports, regardless of nationality, must have a validity of at least 90 days.
Yes, the reason you must have a valid visa is that you are actually leaving the hotel to avail this service. You may choose to check your bags through to your final destination and only take a carry on bag for your layover.
This situation is continually changing based on your passport nationality, your origin and your destination. We recommend you check current information directly with Emirates here.
No, as long as you meet the eligibility criteria above, this is a free service to transit passengers. You may be asked to leave credit card details when checking in to your hotel for any incidentals only. You will be given transfers and meal vouchers along with the hotel room.
At present, Emirates only flies through DXB – Dubai International Airport. It is only available to Emirates customers and certain Qantas codeshares. Both your inbound and outbound flights to and from Dubai must be Emirates flights (marketed by Qantas or Emirates) or Qantas flights (marketed by Emirates or Qantas).
Codeshare flights other than EK5000 and QF8000 flights are not eligible. The offer is not available on flights with other airlines and/or where Emirates is the marketing carrier only.
Emirates Dubai Connect is only available if there are no better connection times available to get you between your origin and destination. If an earlier flight connection is available, you must take this before trying to avail Dubai Connect. It is really only designed for passengers taking their less-frequent long-haul services to help smooth out their long journey.
Your hotel is determined by your ticketing class and available rooms in each of the hotels.
The accommodation provided will be in the Copthorne Hotel Dubai, the Le Méridien Airport Hotel Dubai, the Arabian Park Hotel Dubai, or another alternative at the discretion of Emirates.
No guarantees are given on which hotel will be allocated, and Emirates reserves the right to modify or cancel this offer at any time without notice. Offer is subject to availability.
Pictured a deluxe room inside the 5* Le Meridien Airport Hotel Dubai. Business and First Class passengers are likely to be placed here with a great range of dining choices, pool, spa, gym & entertainment.
No, passengers under 18 can only use Dubai Connect when accompanied by an adult. Up to a maximum of 2 children with one adult can be accommodated. (We read this to mean if you are travelling with 2 adults, up to 4 children, over 2 rooms)
You should have already been issued your hotel voucher along with your boarding passes when you boarded your flight at the origin airport.
After passing through passport control, take this voucher with you to the Emirates Chauffeur car services counter for transportation to your hotel.
You will be checked in at your hotel at a special Emirates reception desk and be issued meal vouchers that cover the length of your stay. At the completion of your stay, a complimentary van or car service will return you to the airport in plenty of time for your connecting flight at DXB.
Yes, you may travel into other parts of Dubai during your layover stay should you wish, but Emirates will not cover any costs beyond getting you to your hotel room and the meals onsite in the hotel.
If you take any taxies and tours beyond this, it’s at your own cost and your responsibility to be back at the hotel in time to connect for your next flight.
If you qualify for Dubai Connect but do not wish to avail the external hotel room, you can opt to relax and unwind in the Emirates Dubai Connect airport lounge inside DXB instead on a complimentary basis (no beds, but showers and meals provided).
Alternatively, there is the sleep ‘n fly Sleep Lounge A Gates and another at C-Gates in DXB or the Dubai International Terminal Hotel (both at your own costs) airside that don’t involve clearing customs.
By all means, there are many reasonably priced hotels you could choose to stay at close to the airport at your own expense. If you opt to use Dubai Connect, you will not get to choose the hotel.
It looks like Emirates are not applying their change in policy for layover times between 8 to 10 hours if you booked prior to last October. It’s s grey area, so by all means, enquire with the airline, but the policy firmly states that layovers of 8 to 26 hours applies only for tickets booked AFTER 11 October 2022.
Good to know! If your connecting flight is delayed or cancelled for any reason with Emirates, the same hotels are made available to transit passengers delayed by longer than 10 hours, with meals provided as described above.
You can read more about Dubai Connect eligibility and conditions with Emirates here
Alternatives to Dubai Connect
Looking for alternative accommodation near DXB? If you are not eligible for Dubai Connect but still fancy a lie down between flights without travelling far, we recommend you try:
- Dubai International Terminal Hotel – 5* airside within DXB
- sleep ‘n fly Sleep Lounge – Inside Dubai Airport Terminal 3
- Ibis Styles Dubai Airport Hotel – a good clean, convenient and economical option nearby
- Holiday Inn Express Dubai Airport – a very reasonably priced nearby option
- Premier Inn Dubai International Aiport – our preferred choice for families with a free shuttle
Or check out all available nearby options here:
We hope this will help you decide if Dubai Connect is the right solution for you flying with Emirates. We’d still love you to stop by on at least one leg through DXB, though!
Even in the peak of summer, there can still be fun things to see and do on a short break in Dubai, or stick around even longer – check out our itinerary ideas.
Take me back to the Dubai Essential Planning information page
Please note we are not a travel agency, nor an agent for Emirates. This site is a travel blog to help newcomers to the UAE self plan their trip, we cannot book your flights, hotels, visas or connections for you. We may make a small commission if you click on any of our recommendation links.Dubai Travel Planner
Given all the Covid related issues with travel now i do not want to leave the terminal to use Dubai Connect during my transit in December. Can i request to stay in the transit hotel?
This is understandable, you would need to enquire directly with Emirates or your agent issuing the ticket. I suspect they will say to use the Dubai Connect service you must leave the airport as Dubai International Hotel is not one of the hotels used by Dubai Connect. You could alternatively use a sleep pod within the airport and decline the use of Dubai Connect for your long connection.
Are the Lounges in Dubai airports open during these times ?
Yes lounges are open in DXB but you will find COVID safety measures and distancing rules in place, some changes to food service
Hello… Is dubai connection service charges us an additional cost on the ticket, or this service is available for free along with the ticket (for layovers more than 10h) ?
If you’re an eligible passenger it is currently a free service offered by Emirates.
I have transit more then 20 hours…can I get free hotel and food ……or I have to take visa for go out…..I want only stay less then 20 hours do I need visa or iget free visa…..please help me out thanks
You will need to contact either the agent who booked your ticket or, if you booked online, Emirates directly to ask them what entitlements you have. If you had no choice but to book with a long layover, they should be responsible for arranging your Dubai Connect accommodation and will help you with how to apply for a transit visa, if applicable.
Please I booked at an Emirates office in Ghana. The agent advised me to submit the following information when it is about 14 days to my departure:
1. Copy of your passport information page
2. Copy of a passport sized photograph
3. Name of passengersBooking reference
4. Ticket number
5. Email address so we can share your visa status
My departure is on 20th December so I did the submission on 7th December. After the confirmation receipt email, I not yet received any email on whether visa is granted or otherwise, can I travel on my booked date and will I be assigned a hotel on arrival at Dubai?
You will need to take this up with your travel agent or with Emirates directly. This is a Dubai travel blog, we cannot help with specific queries.
We have a 14 hour layover in Dubai, filled out all of the forms after being notified by Emirates that we were eligible for the Connect services but have never received confirmation that our hotel is taken care of. Is this typical or should we follow up? I an not find a number to do so however, do you have one, if we need it? Thanks!
You would need to enquire with Emirates direct but it’s our understanding that you may not be told what hotel you’ve been allocated until you land.
Are we allowed to check out checked-in baggage at Dubai when availing of the Dubai connect service for an 18-hour layover?
Hi Allen, you would need to confirm with the airline directly but my understanding is as its a connecting flight, you do NOT get your check baggage back between flights. You’ll need everything you want to access for your layover in your carry on luggage.
If Emirates change your flight from a 2 hour stopover to a 17 hour, 3 days after you booked, can you book Dubai connect? I’m travelling in January 2023.
Yes, we believe in this circumstance when Emirates has moved the flight timings and there’s no faster connection then they are responsible for your layover accommodation in Dubai. Please reach out to the airline if you booked direct or through your travel agent and they should be able to confirm your Dubai Connect booking.
MY PASSENGER AT THE DUBAI AIRPORT RIGHT NOW, WE HAVE SUBMITTED ALL HIS DOCUMENT BEFORE 12DAYS ,
PAX NAME -URVISH HITESHKUMAR THAKKAR
YOUR AUTO REPLY EMAIL — ALSO COMING AFTER THAT NO REPLY FROM YOUR SIDE,
KINDLY DO THE NEEDFUL ON ABOVE WITH URGENT BASIS,
We are a travel blog, we have no connection to Emirates airline; you will need to raise your query directly with Emirates
Hello, Can one room accommodate 2 adults and 2 children or will 2 rooms need to be booked?
It may depend on the hotel you are allocated by Emirates. As long as you are eligible and booked for 4 people, you should be given the correct room(s).
Thanks for the informative article.
I have a specific question I cannot see answered online.
I’m flying first class London to Sydney my first time 🙂 and want to leave the airport with Emerates connect.
My question is if I take the great goody amenity bag containing luxury liquids (moisturisers and such) off the plane at Dubai is there any way to take keep it when I reboard the plane?
I’m thinking it will exceed the maximum permitted liquid allowed for security.
So does anyone know you can temporarily leave the small bag inside the security checked are and collect it when you re-board?
Great question but you’ll need to direct this to Emirates. The team have discussed, and none of us know if the toiletries are over 100ml bottles -they should be under, the business calsss ones are but we cannot say for sure. You may not have an issue through main security at DXB, but boarding flights to Australia they do a secondary search for liquids and are very particular on applying the liquids rule which will be no more than a 100ml bottle.
I have a “Dubai Connect” stay booked (Economy class) as my transit time in Dubai is over 8 hours. I have been told I will receive my vouchers for this when I check in at my Australian airport. Where do I present them for my short stay in Dubai when I arrive in Terminal 3, Dubai? One blog states to go to the Dubai Connect desk just before immigration. You say (see above) to pass through immigration and take the vouchers to the chauffer car service. Can you please confirm where I process in Terminal 3 the vouchers for my hotel stay which includes transport and meals?
Our understanding is that you need to go to the desk in the arrivals hall, which is after immigration. If in doubt when you land, ask one of the Emirates ground staff to direct you, but the transfer desk before immigration is for those immediately connecting or staying in the airport for their layover.
I have an Emirates flight from the UK to Dubai with a 10 hours stop over. My connecting flight is with Fly Dubai part of Emirates, will I still be entitled to use Dubai Connect ?
You will need to contact Emirates direct to see eligibility with a code share flight; I believe if the tickets have been purchased together this is OK but the airline will have to confirm.