What is Emirates Dubai Connect?
Dubai Connect is a complimentary hotel service offered by Emirates for passengers that have a long layover between flights through Dubai International Airport (DXB).
It comes with many terms and conditions, but with some careful planning, it can be a great and efficient service to get through a long layover in Dubai comfortably and smoothly – offering you a hotel room AND meals.
Who Can Avail Dubai Connect?
Dubai Connect Services are available to passengers with a connecting stopover time of 8 to 26 hours. This applies to all cabin classes (First Class, Business, and Economy).
These terms were last updated on 11 October 2022
NB: Prior to COVID, Business & First Class passengers could avail this offer with only a 6-hour layover (Economy 8 hours). After COVID, this was changed to 10 hours. A further update was made to their program, applicable for bookings made on or after 11 October 2022.
The itinerary must be a single booking ticketed on one ticket. The ticket must be issued on an Emirates (176) document or a Qantas (081) document.
If you are looking at a layover of fewer than 8 hours, then we suggest you look up these handy guides instead:
- How to do a Dubai Stopover – a guide on what you can fit in for a short sightseeing tour
- Things to do in Dubai Airport – a layover guide for passengers remaining within DXB
- Best hotels near Dubai Airport for all budgets – you can still exit the airport and pay yourself for a nearby hotel, recommended if your layover is overnight between 4 to 10 hours.
Dubai Connect – Frequently Asked Questions
This complimentary service can be booked at the time you book your flights if going through a travel agency. (Note we are not a travel agency and cannot do this for you).
If you are self-booking through the Emirates website, after booking your flights, you can go into “manage my booking” with Emirates immediately and up to 24 hours before your flight. There is a quick form to fill in online that will tell you pretty much straight away if you’re eligible.
Emirates previously asked that passengers take care of their own visa requirements; however, with the re-introduced service from 1 December 2020, Emirates will now help passengers with their visa on arrival. You can read more about whether you are eligible for a visa on arrival or must obtain a transit visa here.
Note that many nationalities are eligible for visa on arrival for free, or you can apply for an Emirates-sponsored complimentary visa on arrival for a maximum stay of 24 hours. If your application is rejected by the UAE authorities, however, Emirates cannot offer you the Dubai Connect service.
All passports, regardless of nationality, must have a validity of at least 90 days.
Yes, the reason you must have a valid visa is that you are actually leaving the hotel to avail this service. You may choose to check your bags through to your final destination and only take a carry on bag for your layover.
This situation is continually changing based on your passport nationality, your origin and your destination. We recommend you check current information directly with Emirates here.
No, as long as you meet the eligibility criteria above, this is a free service to transit passengers. You may be asked to leave credit card details when checking in to your hotel for any incidentals only. You will be given transfers and meal vouchers along with the hotel room.
At present, Emirates only flies through DXB – Dubai International Airport. It is only available to Emirates customers and certain Qantas codeshares. Both your inbound and outbound flights to and from Dubai must be Emirates flights (marketed by Qantas or Emirates) or Qantas flights (marketed by Emirates or Qantas).
Codeshare flights other than EK5000 and QF8000 flights are not eligible. The offer is not available on flights with other airlines and/or where Emirates is the marketing carrier only.
Emirates Dubai Connect is only available if there are no better connection times available to get you between your origin and destination. If an earlier flight connection is available, you must take this before trying to avail Dubai Connect. It is really only designed for passengers taking their less-frequent long-haul services to help smooth out their long journey.
Your hotel is determined by your ticketing class and available rooms in each of the hotels.
The accommodation provided will be in the Copthorne Hotel Dubai, the Le Méridien Airport Hotel Dubai, the Arabian Park Hotel Dubai, or another alternative at the discretion of Emirates.
No guarantees are given on which hotel will be allocated, and Emirates reserves the right to modify or cancel this offer at any time without notice. Offer is subject to availability.
Pictured a deluxe room inside the 5* Le Meridien Airport Hotel Dubai. Business and First Class passengers are likely to be placed here with a great range of dining choices, pool, spa, gym & entertainment.
No, passengers under 18 can only use Dubai Connect when accompanied by an adult. Up to a maximum of 2 children with one adult can be accommodated. (We read this to mean if you are travelling with 2 adults, up to 4 children, over 2 rooms) You can read more about Emirates Unaccompanied Minor Services here
You should have already been issued your hotel voucher along with your boarding passes when you boarded your flight at the origin airport.
After passing through passport control, take this voucher with you to the Emirates Chauffeur car services counter for transportation to your hotel.
You will be checked in at your hotel at a special Emirates reception desk and be issued meal vouchers that cover the length of your stay. At the completion of your stay, a complimentary van or car service will return you to the airport in plenty of time for your connecting flight at DXB.
Yes, you may travel into other parts of Dubai during your layover stay should you wish, but Emirates will not cover any costs beyond getting you to your hotel room and the meals onsite in the hotel.
If you take any taxies and tours beyond this, it’s at your own cost and your responsibility to be back at the hotel in time to connect for your next flight.
If you qualify for Dubai Connect but do not wish to avail the external hotel room, you can opt to relax and unwind in the Emirates Dubai Connect airport lounge inside DXB instead on a complimentary basis (no beds, but showers and meals provided).
Alternatively, there is the sleep ‘n fly Sleep Lounge A Gates and another at C-Gates in DXB or the Dubai International Terminal Hotel (both at your own costs) airside that don’t involve clearing customs.
By all means, there are many reasonably priced hotels you could choose to stay at close to the airport at your own expense. If you opt to use Dubai Connect, you will not get to choose the hotel.
It looks like Emirates are not applying their change in policy for layover times between 8 to 10 hours if you booked prior to last October. It’s s grey area, so by all means, enquire with the airline, but the policy firmly states that layovers of 8 to 26 hours applies only for tickets booked AFTER 11 October 2022.
Good to know! If your connecting flight is delayed or cancelled for any reason with Emirates, the same hotels are made available to transit passengers delayed by longer than 10 hours, with meals provided as described above.
You can read more about Dubai Connect eligibility and conditions with Emirates here
Alternatives to Dubai Connect
Looking for alternative accommodation near DXB? If you are not eligible for Dubai Connect but still fancy a lie down between flights without travelling far, we recommend you try:
- Dubai International Terminal Hotel – 5* airside within DXB
- sleep ‘n fly Sleep Lounge – Inside Dubai Airport Terminal 3
- Ibis Styles Dubai Airport Hotel – a good clean, convenient and economical option nearby
- Holiday Inn Express Dubai Airport – a very reasonably priced nearby option
- Premier Inn Dubai International Aiport – our preferred choice for families with a free shuttle
Or check out all available nearby options here:
We hope this will help you decide if Dubai Connect is the right solution for you flying with Emirates. We’d still love you to stop by on at least one leg through DXB, though!
Please note we are not a travel agency, nor an agent for Emirates. This site is a travel blog to help newcomers to the UAE self plan their trip, we cannot book your flights, hotels, visas or connections for you. We may make a small commission if you click on any of our recommendation links.Dubai Travel Planner